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The EAST Hotel has a beautiful event space with stunning sunset views, but the overall customer experience was quite disappointing. Their communication was disorganized, with multiple companies involved that were unresponsive. We were overcharged by around 3,000 for catering. When we inquired about the specific issues 3-5 days after the wedding, they ghosted us and we were forced to begin a chargeback dispute. It's clear they don't do many weddings, as there was no plan for honoring the guaranteed valet prices in our contract. Our guests were informed mid-wedding that they needed vouchers for the valet, which the third-party valet company did not communicate with the event team about. The venue itself is lovely, but the poor organization and lack of customer service make it hard to recommend for a wedding.

East Miami Hotel Catering

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