Question 1

What do I need to hold my date?

Accepted Answer

We require a completed contract that reaches our minimum as well as a $200.00 retainer. If you’re service total is less than $200, your retainer will be 50% of your total services. This retainer will be applied to your wedding day total. Although your date may be a far distance away, please remember that we book on a first come first serve basis. We don't want to pressure you but we also fill up quickly so don't wait too long. All checks and money orders should be made out to Mosaic. We accept check, cash, money order and credit for retainer payments.

Question 2

How do we pay?

Accepted Answer

Your deposit can be done electronically, with a credit card. The remaining balance is automatically paid one week before your wedding, with a card that you put on file with us. If any services are added the day of (lashes for example) you will be sent a separate invoice after the services are completed. Our artists are unable to accept payments for services on your wedding day.

Question 3

Can my bridesmaids pay individually for their services?

Accepted Answer

No. Because of the sheer volume of events we work on, taking individual payments from bridesmaids would be a logistical nightmare. We require all services to be paid for in advance, so we recommend you having your bridesmaids Venmo you for the services they’re paying for so that you can pay the balance.

Question 4

Can you explain your trial services?

Accepted Answer

We require each bride to book a trial for each service they are interested in for their wedding day (hair, makeup). Each trial includes one hour of your expert's time, which is enough time for one look. If we are doing both your hair and makeup, you will need a two hour trial. We book these appointments during our salon hours. Please be advised that weekend availability can be limited. The expert[s] who will be at your wedding will be the expert[s] scheduled to perform your trial services. So grab a few photos, and let us know when -we're ready!

Question 5

When should I book my trial?

Accepted Answer

We suggest booking your hair and makeup trials for at least a month in advance as soon as possible. Our stylists’ schedules fill up quickly so we need three weekday options from you and we can’t guarantee Saturday trial availability. Sometime our brides don't live locally and we have to do their trial just days before the wedding; that's fine too. (We don't do trials farther out than 3 months.)

Question 6

Can I do a trial before actually booking?

Accepted Answer

Certainly! The only challenging thing about that is, we book up our wedding dates really fast, so you don't want to wait too long to do your trial.

Question 7

How do you pair my team of experts up with me?

Accepted Answer

That's a fantastic question. This is based on numerous factors, their skill set, their personality and their ability to create the look and taste you've specified in your inquiry.

Question 8

Do I need to know how many people want their hair and makeup done?

Accepted Answer

When you are signing your contract, yes! Try to get your people to commit. I know it's hard, especially with these things usually being booked out so far in advance. Upgrades are allowed within reason leading up to the wedding. The most important thing for us is: "How many people for makeup and how many for hair?" As long as we know how many total services we are doing, then we can book the correct number of stylists for your party. Please understand services cannot be removed the day of. Because our experts clear their books for your wedding day, they need to be compensated for their times.

Question 9

I love the way I do my makeup, should I still book an expert for my wedding day?

Accepted Answer

The short answer is no. If you’re great at doing your makeup and you love the way it looks and that’s how you want to look on your wedding day, we may not be able to improve upon it. If you decide to go ahead and book and after your trial, you’re more comfortable doing it yourself, no hard feelings, we will remove it from your day of services. We want you to feel your best version of yourself and only you know what that looks like.

Question 10

Should my mom do a hair and makeup trial?

Accepted Answer

If your mom is nervous about her hair and makeup for the wedding day, then absolutely. There is nothing worse than a mother who is unhappy or uncomfortable with her hair and makeup on the wedding day and we would rather her come in for a trial to be sure.

Question 11

What can and can't professional makeup do?

Accepted Answer

Our goal is to even out your skin tone and accentuate your features so you look your best in photos. We do our best to work with your skin’s texture, but makeup cannot change texture, eliminate fine lines and wrinkles, or give a completely poreless appearance. We recommend proper skincare, treatments and facials leading up to your wedding. This goes for moms too. So many times a mom will sit in our chair and ask them to make her “look 20 years younger”. While we wish we could wave a magic wand, makeup just doesn’t work that way. We share this because there’s nothing worse than someone having unrealistic expectations and being disappointed.

Question 12

Do you offer traditional foundation options along with airbrush?

Accepted Answer

We feel that airbrush foundation is superior when it comes to wedding day applications. This is because of its lightweight finish, water resistance and durable, long-lasting formula and buildable coverage that won't budge. We also love the wide range of customizable colors we can carry in our kits with airbrush, so we can match virtually any skin tone. Getting a spray tan on your wedding day that you didn’t have for your trial, no worries, we can match it.

Question 13

How do I know what style will best suite my dress, hair type and skin coloring?

Accepted Answer

That is exactly why we require coming in for a trial! During your trial, your expert will discuss some of your ideas as well as our suggestions based on your hair type. They will consider the style of your dress, if you will be incorporating a blusher and veil, your hair and skin type, and most of all what flatters you.

Question 14

What if I would only like to have my hair done and not my makeup, is there a way to arrange that?

Accepted Answer

That is perfectly alright! Some of our clients already have a stylist or makeup artist that they would like to work with, we play well with others. That’s exactly why we offer our services al a carte.

Question 15

Should I have my wedding party all wear the same style?

Accepted Answer

We will treat each lady in your party individually. We want everyone to feel their best. All wedding parties are different; some opt for a more consistent look asking that we keep their hair or makeup similar and other brides allow their ladies the freedom to choose. During the trial, we can discuss your opinions on this matter and try to find something that can be done for your party while considering everyone’s hair & skin type.

Question 16

My hair is exceptionally curly; do you think you can manage it?

Accepted Answer

We rise to your hair challenge! Having been in this industry for as long as we have, you gain a bit of experience. In fact, curly hair is really nice to work with when trying to get fullness, body, and a soft style. We can assure you that it is possible for you to have a beautiful style for your wedding day.

Question 17

Are the temporary lashes included in the cost of your makeup application?

Accepted Answer

We include a pair of strip false lashes in the cost of our bridal packages. For other guests, we offer strip lashes a la carte for $10. The lash service offered on the wedding day are temporary false lashes that can be removed at the end of the night without harm to your lashes.

Question 18

Anything else I should know about the wedding day timeline?

Accepted Answer

We will need to know what time you need to be finished with hair and makeup. If you’re not sure, your photographer or day of planner will be able to answer that question. Once we know the finish time, we will determine the start time. We need this information at the latest, 8 weeks before your wedding date so that we can confirm your artists (they often work multiple weddings in one day).

Question 19

Do you have a travel fee?

Accepted Answer

There is a 20% service fee on groups with services totaling in $500 or more. The fee covers gratuity and travel within a 30-mile radius of Amarillo, Texas. If your trial or wedding day services are outside of this radius we will adjust the travel fee based on the specific mileage. It is adjusted to $1.50/ mile per expert outside of the radius in each direction. For weddings further than 300 miles, we require a special travel quote. Please feel free to ask if you have any questions!

Question 20

Can I get ready at your salon?

Accepted Answer

Of course! Some venues can’t accommodate bridal parties and/or timelines so we’re happy to have you come to us. If we have the choice, however, we would prefer to come to you because the less travel you have to do, the smoother and more relaxed your day will be.

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