Taylored Beauty

Liz, I’m sorry your wedding morning felt stressful and your curls didn’t last as you hoped. I’m glad your makeup lasted beautifully. My team of experienced artists and stylists and I put our hearts and souls into our work, and helping you feel beautiful, supported, and cared for mattered to us. To give a fuller picture of the morning, I’d like to share the adjustments we made and the care we provided. We arrived before our agreed 8:00 start. The final schedule was sent by text with the moms first, and no changes were requested in that exchange. We began with those who were present while waiting for others. A bridesmaid’s hair needed drying before styling, which added time. We accommodated that without an additional charge. We moved your services earlier and offered to do your hair and makeup together to help recover time. You declined, so we respected your decision and completed them separately. We accommodated your hairstyle change and applied, then redid, cluster lashes to suit your preferences. These adjustments required additional time, but your satisfaction mattered to us. I paused several times to check in, offer reassurance, and pray with you. When you said you felt good, I understood that you were comfortable with how things were going. It rained that day, so we recommended keeping the curls tighter to help them hold in the damp conditions. We then brushed them out at your request for a softer look. I’m sorry they ultimately didn’t last as expected. Your trial lasted more than 1.5 hours. I understand that time alone doesn’t determine whether an appointment feels rushed, but that concern wasn’t shared during our conversations afterward. I truly wish you had reached out so I could have understood and addressed it sooner. These details are important context for understanding the morning, and I hope you can recognize the adjustments we made and the care we offered throughout your services. I left believing you were happy with your finished look, so learning of your disappointment saddened me. I cared deeply about you and your day, and I’m sorry your experience didn’t reflect the care we intended to bring. I wish you and your husband a lifetime of happiness.