Arizona Grand Resort & Spa

Dear Ericka, Thank you for your 5-star rating! We truly appreciate you taking the time to share your feedback. It was our pleasure to welcome you to the resort, and we are delighted to know that your experience earned such a positive review. We hope you enjoyed a relaxing and memorable stay with us. Thank you again for your support. We look forward to welcoming you back for another great visit in the future. Warm Regards, Mason McIntyre Director of Operations

Dear Kara, Thank you for taking the time to share your feedback. I am truly sorry to learn that your stay did not meet expectations and that several aspects of your experience left you feeling disappointed. I understand how frustrating it can be when a room is not immediately available upon arrival, and I apologize for the inconvenience you experienced during the check-in process. I am also sorry to hear about the condition of your room upon arrival and the lack of towel availability at the pool area. These are certainly not the impressions we want our guests to have, and your comments have been shared with the appropriate teams for review. I also regret the confusion surrounding your final charges. While our records indicate your reservation was booked as a package, which can result in charges being applied differently than a standard reservation, I understand how concerning unexpected charges can be. We never want our guests to leave with unanswered questions regarding their billing. If any aspect of your concerns remains unresolved, I encourage you to contact a member of my team at 602-431-6505. We would welcome the opportunity to review your experience further, answer any outstanding questions, and ensure your concerns have been fully addressed. Thank you for bringing these matters to our attention. We appreciate your feedback and the opportunity to learn from it. Warm Regards, Mason McIntyre Director of Operations

Dear Alex, Thank you for your 5-star review! I am delighted to hear that you had so much fun during your stay with us. We also appreciate your feedback regarding the food selection. Guest feedback is invaluable as we continually evaluate our offerings and look for ways to enhance the overall experience. Thank you for choosing to stay with us. We hope to welcome you back for another fun and memorable visit in the near future. Warm Regards, Mason McIntyre Director of Operations

Dear Ciara, Thank you for your wonderful 5-star review. I am delighted to hear that Jayda made such a positive impact on your stay and was able to quickly assist when a few hiccups arose. I will be sure to share your kind recognition with her. It's great to know you enjoyed your staycation and had the opportunity to experience our spa, waterpark, and pools. We also appreciate your feedback regarding the pricing at our pool bars and dining outlets, as guest insights like yours help us better understand how we can enhance the overall experience. Thank you for recommending our resort. We truly appreciate your support and look forward to welcoming you back for another memorable staycation in the future. Warm Regards, Mason McIntyre Director of Operations