Quirk Hotel

Disappointing

While Quirk Hotel provides a beautiful backdrop and nice accommodations, I would not recommend hosting a wedding there. We were extremely disappointed by the lack of attention to detail and poor customer service. We were 1 of 7 events happening & were made to feel like an inconvenience for having our reception on the rooftop. The venue coordinator, who was not able to be there that day, called me at 8 a.m. to say the staff said it was ‘a little chilly’ and if I wanted to make the decision to move to the indoor plan. Given that the rooftop portion of the day was starting at 11:30, when it would be much warmer outside, we chose to move forward with original plan, which turned out to be perfect weather, if not a bit warm. Our venue coordinator assured us that spaces were properly set up for our event the night before, so she did not need to come in that morning to double check. Neither space was properly set-up to our Quirk approved floor plan. Ceremony chairs had to be added at the last minute and there was excess furniture on the rooftop. The Quirk staff, when asked by my coordination team to fix it, did not make any attempts to fix the set-up. One of the biggest issues was the quality of the food served at the brunch reception. We had a tasting and the food was delicious. There was a stark contrast from what we tasted to what was served on the day-of, especially with the French Toast, which was the main entree. The BEO was not followed by the catering team as several items were missing or incorrect. The week after our wedding, I relayed all of this information to the coordinator over the phone. This is where we experienced very poor customer service— the email response back to me from her was very “he said, she said” and they lied, saying that my coordination team never approached their team to change the rooftop set-up. We also found out that due to an “internal miscommunication” we were served the gluten free version of the French Toast. We were offered a very small percentage off of our final bill, to account for food items being missing/incorrect. I responded within 24 hours, expressing our continued feelings, asking specifically for contact info for a manager. That email went unanswered for 2 weeks, until I sent an email to her and a manager, once again, expressing frustration and that I would be writing a review. Of course, that email was responded to within an hour, with no accountability for the lack of response from the first email. That email said they wanted to “continue working toward a resolution in good faith.” I responded within 3 days and almost a month later, have not heard anything back from them. As someone that has worked in the wedding industry for 8 years, having previously been a venue coordinator, I was incredibly disappointed by the lack of customer service we experienced. To have important communications go unanswered is completely unacceptable. The lack of attention to detail was also unacceptable. After speaking with other wedding professionals, this seems to be par for the course with Quirk. There definitely seems to be ‘quantity over quality’ aspect to how events are handled. I would highly recommend searching for a different venue for your wedding. Our wedding day was beautiful and fun, despite the issues we encountered from Quirk, but do have some lingering regrets about investing so much into a venue that didn’t value a quality experience and customer service.

Amazing, amazing, AMAZING

The Quirk was by far beyond what I had expected. The staff was so friendly, super accommodating, and was willing to do whatever they could to help us on our big day. Could not recommend this venue more!

A HOTEL THAT ACTUALLY FEELS LIKE SOMEWHERE SPECIAL I stayed at Quirk Hotel Richmond this April while traveling for work, and this is such a special and genuinely unique hotel. It is very much a boutique experience, and I was immediately impressed by the ambiance, decor, design, and personality of the entire property. It does not feel like a hotel that could simply be picked up and placed in any other city. There are several restaurant and bar experiences throughout the hotel, and although I did not have enough time to experience everything the property offers, I really enjoyed what I did. My room was spacious and comfortable, the shower was terrific, and having coffee downstairs in the morning was an especially nice way to start the day. The entire experience feels elevated without losing the character and charm that make a boutique hotel enjoyable in the first place. I also really enjoyed the location. It sits on a bustling street in Richmond, which made the hotel feel connected to the city rather than isolated from it. My only observation would be the noise from other guests during my stay. Even though I was there on a weekend, there was a considerable amount of rambunctious activity after 10 PM and into the early morning hours. That said, I put that much more on inconsiderate guests than I do the hotel itself, and it did not have a significant negative impact on my overall experience. I would stay at Quirk Hotel Richmond again in a heartbeat. It is memorable, distinctive, comfortable, and exactly the kind of place I would hope to find when traveling somewhere new.

The hotel staff are friendly as heck! Also the rooms are not bad but there's no microwave but I'll definitely be back