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Where do I even begin.

Our wedding day is supposed to be the most cherished day of our lives. Instead, Springfield turned it into a masterclass in incompetence, broken promises, and stunning unprofessionalism, all while charging a premium price for what amounted to amateur hour.

The audio situation:
We were never told the venue's speaker setup was nonfunctional until the rehearsal. Had we not brought our own rolling speaker for the ceremony by sheer luck, our ceremony would have played out disastrously, with the music and the microphone output conflicting, coming out the same speaker. The upstairs mic and music speakers disconnected multiple times during the event as well. For a venue that takes your money without hesitation, working equipment should be the bare minimum.

The missing groom's room:
We were explicitly told the 4th floor would be available for the groom to use. The venue even said there would be champagne provided in the room. When I went to the room to change, there was another event happening and I was unable to get ready. I had no space to prepare and had to wait for the bride to finish changing in the bridal suite before I was able to change my suit, delaying the entire schedule. Unacceptable.

Where was Shelly?
By the time we sorely needed a coordinator, she had vanished. The cake cutting was late with no knife or plate ready past the scheduled time. The ballroom lighting wasn't set as planned and we had to get help from a different employee. Every time we sought help, we were passed between staff members with no answers and no authority. No designated coordinator, just Shelly, missing.

The final insult:
We lost a gift and a belonging of one of our guests. When a family member called to report it a couple days later once it was noticed, the staff member spoke back with slight laughter on the phone. We reached out multiple times and it took numerous methods of contact before we got a clear answer more than a day later that no items were recovered. Besides the slow response, the missing items were not the venue's fault. But, Shelly, for some reason, was severely offended that we had expressed any sadness at all regarding the missing gift and she made a retaliatory accusation implying our own friends and family had stolen them. Disgraceful. And this disrespectful and unnecessary accusation came immediately after she had apologized regarding how sorry she was about the level of service they had shown and how they had handled the event. The apology lasted a couple emails before it made us really reconsider whether it was sincere.

The food was good. That is the only compliment this venue will receive from us. Everything else was a failure. Broken promises, absent coordination, and deeply disrespectful treatment when we dared to speak up. Future couples deserve so much better than this.

The Worst Venue a Couple Could Choose

Spring Field Banquet Center

Spring Field Banquet Center

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